Frequently Asked Questions

What is included in the community and my assessment payments? The community amenities include tennis courts, playground, on-site security, clubhouse, main pool and kiddie pools, spa, on-site management, bulk alarm service (ADT), bulk cable and internet (Comcast fiber), aerobics room, lawn service, and a gym.

When is the Trash Pick-up?

Regular trash pickup occurs every Wednesday and Saturday. Please remember to properly store your trash cans after collection. Trash bins must be kept behind a lattice-style fence, behind landscaping, or inside the garage, and should not be visible from the street.

Bulk trash pickup is scheduled for the 2nd and 4th Saturday of each month. Bulk items should be placed out no earlier than the evening before pickup to help maintain the community’s appearance.

Is interview required for sales and leasing?

There are no interviews. However, a mandatory orientation is held at the Walnut Creek Clubhouse on the 2nd and 4th Thursday of each month after the application has been approved or reviewed.

Orientation is required after committee approval. Please schedule an appointment with the Management Office at 954-985-8529.

Owner/resident orientation may take place after move-in. Tenant orientation must be completed prior to move-in, with no exceptions.

Passing the background check alone does not replace orientation. Tenants are required to pass a background check annually.

Is there a background check for applications? Yes, Applications are submitted through Tenant Evaluation at www.tenantev.com.
The Association code is 11446.

Is there a registration for pets and animals? 

No registration is required. However, residents are encouraged to share pet information with the Management Office so that, if a pet becomes lost, we can help identify and reunite you with your loved one.

Is Walnut Creek Gated? 

Yes. A live guard is stationed at the Taft Street entrance only. A virtual guard operates at the Sheridan Street entrance from 7:00 AM to 10:00 PM. After 10:00 PM, access is monitored by a virtual guard only.

Guardhouse phone number: 754-799-5757

How do I obtain decals and fobs? Barcode decals are available for purchase at a cost of $28.00 and may be obtained at the management office located in the clubhouse. Street parking is NOT allowed, and residents MUST not park vehicles overnight in the guest parking spaces.  Towing rules are strictly enforced. 

What are the gym hours? Gym Hours: 6 AM to 9 PM Monday to Friday. 8 AM to 9 PM on Saturday.  8 AM to 8 PM on Sunday.

What are the pool hours? Dawn to Dusk.

When are board meetings held? At the Walnut Creek Clubhouse, every 2nd Wednesday of the month, at 7 pm. 

Association Insurance:

Risk Management

Account Manager / Point of Contact: Kristie Gentile

Phone: 954-416-9676

Cable & Internet Set up:

Xfinity
The dedicated call center for the property is 833-501-1893.

Towing Company:

Walnut Creek Association
c/o Popular Bank
P.O. Box 169010
Miami, FL 33169

or make a payment online: Resident Center - Castle Group

What is Association Attorney Information?

Association Attorney:
Alessandra Stivelman, Esq.
Eisinger Law
www.eisingerlaw.com

Who Manages the CDD? 

Gloria Perez

District Manager

Special District Services, Inc.

Office: 786-347-2711

www.sdsinc.org